Frequently Asked Questions

Orders are processed within 1–2 business days and typically arrive within 5–12 business days. See our Shipping Policy for details.

We ship directly from our supplier network rather than a local warehouse — this lets us offer lower prices while still keeping delivery fast, though it's not next-day.

Orders over €35 ship free. Below that, a small flat shipping fee applies at checkout.

Yes — you have 14 days from delivery to request a return. What happens next depends on the reason. Full details are in our Returns & Refunds policy.

Email us with your order number and a photo. In most cases we'll issue a refund or send a replacement without needing you to ship anything back.

We accept major credit and debit cards through Stripe, a secure payment processor. We never see or store your full card details.

Once your order ships, you'll get an email with a tracking link.

Possibly, depending on your country. Any customs duties or import taxes are set by your local authorities and are the customer's responsibility.

Head to our Contact page — we aim to respond within a few business days.